Contour Repair Service

X2 Connect offer a specialist repair service at an affordable fixed price which includes delivery back to the customer. This service is performed by our own trained 'in house' technicians and includes fault diagnosis, repair and/or parts and electronic testing. (Please note that the PIN is reset as part of the test process a copy of which will be attached to the phone for your records)

In the unlikely event that the phone is found to be 'Beyond Economical Repair' the fixed repair price will be waived and we will contact you to offer either the return of the faulty phone at a cost for delivery of £10.00 + VAT or a replacement remanufactured Top Assembly Unit which will include a 12 month return to base warranty.

Repair Returns Procedure

Before returning your phone for repair please refer to your Contour User Guide to make sure you have tried all self diagnostics
Call X2 Connect to obtain a repair returns reference number
Prepare your payphone for return by referring to the instructions given below in the section
Removal of the Main (Top) Assembly
Contour 100 instructions apply also to the C50 and C300 models.
Contour 200 instructions apply also to the Contour EXTRA and C300+ models.
Return to X2 Connect making sure that your repair returns reference number, name, contact phone number and return address are enclosed in the package
For all Contour models please make sure that the following items are sent with the
faulty phone
Handset with curly cord (C50, C100 only)
Handset with armoured cord (C200 only)
Line cord (the cord that connects the phone to the BT wall socket - all models)
The Key for your Top Assembly (C50, C100, C200)
Do Not return your Cash Drawer Key
If you are unsure about which items these are then please check with us before sending the phone for repair