X2 Connect

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Repair Services for the Contour 100 and 200 payphones.



Products | Contour Payphones |  Contour Payphone Repair Services

<strong><span style='font-size: 14px;'>Service Overview</span></strong><br /><br />X2 Connect offer a specialist repair service at an affordable fixed price which includes delivery back to the customer. This service is performed by our own trained 'in house' technicians and includes fault diagnosis, repair and/or parts and electronic testing. (Please note that the PIN is reset as part of the test process a copy of which will be attached to the phone for your records)<br />In the unlikely event that the phone is found to be 'Beyond Economical Repair' the fixed repair price of £49.95 will be waived and we will contact you to offer either the return of the faulty phone at a cost for delivery of £10.00 + VAT or a replacement remanufactured Top Assembly Unit which will include a 12 month return to base warranty.<br /><br />For details of how to return your faulty unit refer to the<br /><span style='color: #ff0000;'><strong>Repair Returns Procedure</strong></span> at the bottom of this page.<br /><br /><strong><span style='font-size: 14px;'>Pricing</span></strong><br /><br />Fixed repair price C100/C200 Top Assembly:<br />£59.95 including return delivery +VAT<br /><br />Remanufactured C100/C200 Top Assembly:<br />£100 + £6.50 delivery +VAT (12 month RTB Warranty)<br /><br />

Service Overview

X2 Connect offer a specialist repair service at an affordable fixed price which includes delivery back to the customer. This service is performed by our own trained 'in house' technicians and includes fault diagnosis, repair and/or parts and electronic testing. (Please note that the PIN is reset as part of the test process a copy of which will be attached to the phone for your records)
In the unlikely event that the phone is found to be 'Beyond Economical Repair' the fixed repair price of £49.95 will be waived and we will contact you to offer either the return of the faulty phone at a cost for delivery of £10.00 + VAT or a replacement remanufactured Top Assembly Unit which will include a 12 month return to base warranty.

For details of how to return your faulty unit refer to the
Repair Returns Procedure at the bottom of this page.

Pricing

Fixed repair price C100/C200 Top Assembly:
£59.95 including return delivery +VAT

Remanufactured C100/C200 Top Assembly:
£100 + £6.50 delivery +VAT (12 month RTB Warranty)
<span style='font-size: 14px;'><strong>Service Overview</strong></span><br /><br />X2 Connect offer a battery replacement service for the Contour 100 and 200 payphones. If the display on your Contour payphone disappears follow the instructions in the Troubleshooting section of your User Guide. If this does not rectify the condition then the battery most likely needs replacing. As this battery is soldered onto the circuit board and user replacement is not recommended, it will be necessary to return to X2 Connect for replacement. Please follow the repair return procedure shown below. <br /><br /><strong><span style='font-size: 14px;'>Pricing</span></strong><br /><br />Price for battery replacement:<br />£18.50 including return delivery, + VAT<br />

Service Overview

X2 Connect offer a battery replacement service for the Contour 100 and 200 payphones. If the display on your Contour payphone disappears follow the instructions in the Troubleshooting section of your User Guide. If this does not rectify the condition then the battery most likely needs replacing. As this battery is soldered onto the circuit board and user replacement is not recommended, it will be necessary to return to X2 Connect for replacement. Please follow the repair return procedure shown below.

Pricing

Price for battery replacement:
£18.50 including return delivery, + VAT

Contour Payphones being cleaned and re-assembled as part of the repair service.

Step 1: Before returning your phone for repair please refer to your Contour User Guide to make sure you have tried all self diagnostics.
Step 2: Ring X2 Connect on Freephone number below to obtain a repair returns reference number.
Step 3: Prepare your payphone for return by referring to the instructions given below in the section Removal of the Main (Top) Assembly.
Step 4: Return to X2 Connect making sure that your repair returns reference number, name, contact phone number and return address are enclosed in the package.

For all Contour models please make sure that the following items are sent with the faulty phone: -
- Handset with curly cord (C50, C100 only)
- Handset with armoured cord (C200 only)
- Line cord (the cord that connects the phone to the BT wall socket - all models)
- The Key for your Top Assembly (C50, C100, C200) Do Not return your Cash Drawer Key.

If you are unsure about which items these are then please check with us before sending the phone for repair.

Top_Assy_Fit_C100


Top_Assy_Fit_C200a
Top_Assy_Fit_C200b


Call Freephone 0800 373085
Please note that when calling from a mobile phone
standard network call charges will apply.

Products | Contour Payphones |  Contour Payphone Repair Services